Refund Policy

Cancellation
We are happy to help with order cancellations whenever possible.
If you wish to cancel your order, please email us as soon as you can. We can process the cancellation only if we receive your message before the product has been shipped or produced.
Once the order has been dispatched, it can no longer be cancelled. If we receive your email in time, we will issue a full refund.

Returns (if applicable)

We accept return on products. Customer has the right to apply for return within 30 days after the delivery. Refunds can only be issued after the returned product has been received and inspected. We cannot provide a refund without receiving the item back. To be eligible for a return, your item must be undamaged and in the same condition that you received it. Product must be unused and untested for hygienic reasons. We cannot accept returns of items that show any signs of wear, use, stretching, or contact with feet/skin. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customer is responsible for the shipping costs for any return. No restocking fee to be charged to the consumers for the return of the product.


Refunds (if applicable)

Once the returned item arrives at our warehouse, it undergoes a quality inspection.We reserve the right to decline the refund in the following cases:

  • The product is damaged

  • The product shows visible signs of wear or use (even minimal)

  • The product is returned without its original box

  • The product is not hygienically acceptable for resale

If the return does not meet all requirements, we will notify you by email, and no refund will be issued. The customer will be responsible for any costs related to sending the item back to them (if they choose to have it returned).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@dynaluxco.com

Please contact our Customer service at info@dynaluxco.com to get the returned address.